ADA Business Brief: Communicating with Guests who are Deaf or Hard of Hearing in Hotels, Motels, and Other Places of Transient Lodging

Summary

Hotel communication guidance describing individual communication needs and portable guest-room kits.

Key findings

• The appropriate communication method depends on the guest and the nature and complexity of the exchange; assistive listening devices are among the methods mentioned.
• The portable kits described contain text telephones, visual alarms and visual notification devices. The brief does not describe these as systems carrying meeting-room audio.

Limits

Originally issued in October 2003; date is the displayed update. Predates the 2010 Standards. Used here only to distinguish guest-room communication equipment from assembly-area assistive listening, not to determine current guest-room design requirements.

Read the original

www.ada.gov/resources/business-brief-hotels

Link checked 13 October 2026. We link to the original and do not host copies.

Cited in

• What works in hotel meeting rooms and conference centres, and what do the rules ask of them?Partly answered

Cite this source

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