Accessible Transportation for Persons with Disabilities Regulations (SOR/2019-244)

Summary

Canada's accessibility rules for large air, rail, ferry and intercity bus carriers and the terminals that serve them, which require announcements in audio and visual formats and name no assistive listening system.

Key findings

• Section 10: any public announcement about a departure or a gate or track assignment made for passengers waiting at a boarding area inside a terminal must be made in audio and visual formats, as must any safety or security announcement inside a terminal.
• Section 57: on request, a carrier must make any public announcement on board in an audio or a visual format.
• Section 6: staff who interact with passengers must take into account, among other things, whether a person "uses an assistive device to assist them to hear" and methods of communication that may help.
• Section 35: a passenger with a disability who cannot use an automated kiosk may go to the front of the line at a check-in or ticket counter; section 11 sets accessibility standards for terminal kiosks.
• Aircraft, trains and ferries must carry safety information in large print and Braille, or on electronic devices with adjustable volume and font size.
• Does not mention induction loops, hearing loops, telecoils, assistive listening systems, Bluetooth or Auracast.

Limits

Covers federally regulated large carriers and terminals, not municipal transit. Read from the consolidated text current to 21 September 2026 and last amended on 25 June 2022; the date given is its registration. Most provisions came into force one year after registration. Building codes and the CSA B651 standard it cites may set further requirements, which were not checked here.

Read the original

laws-lois.justice.gc.ca/eng/regulations/SOR-2019-244/FullText.html

Link checked 9 October 2026. We link to the original and do not host copies.

Cited in

• What works for announcements and ticket counters on buses, trains, stations and airports?Partly answered

Cite this source

The accessed date is when this library last checked the link; use the date you read it. To point readers to this summary instead, link to https://assistivelisteningknowledgebase.org/evidence/cta-2019-accessible-transportation-regs/

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