Assistive Listening Knowledge Base
  • Peer-reviewed study (questionnaire survey of pharmacists)

Communication between a pharmacist and a patient with hearing loss in a community pharmacy: prospective, non-invasive questionnaire study

From https://assistivelisteningknowledgebase.org/evidence/chodkowska-2025/ · record checked 13 October 2026

  • Chodkowska W, Skarżyńska M
  • Prospects in Pharmaceutical Sciences 24(2):60-66 (Medical University of Warsaw)

Independent (Medical University of Warsaw; the corresponding author is also affiliated with the Center of Hearing and Speech and the Institute of Sensory Organs in Kajetany; the authors state that the study received no external funding and declare no conflicts of interest)

Summary

An anonymous survey of 130 community pharmacists in Poland in March and April 2025 on how they communicate with patients who have hearing loss and what tools their pharmacies use.

Key findings

  • Materials and Methods (p. 61) describes the target group as community pharmacists over 25 years old, regardless of locality size, answering anonymously online or on paper. It gives no recruitment frame or response rate.
  • 130 pharmacists working in community pharmacies answered a 19-question survey, online or on paper, between March and April 2025.
  • Asked whether the pharmacy where they work uses tools that facilitate communication with hearing-impaired people, such as printed materials or an "induction loop station - sound amplifier", 123 of 129 (95.3%) answered no, 5 (3.9%) did not know and 1 (0.8%) answered yes.
  • 52.3% answered "definitely not" when asked whether their professional training had adequately prepared them to deal with hearing-impaired patients, and a further 35.4% did not think so. 49.2% rated their own communication skills with these patients as average, 28.5% as low and 13.1% as very low.
  • Asked how often they meet difficulties in communicating with hearing-impaired patients, 51.5% said rarely, 29.2% often and 10.8% very often.
  • In an open question answered by 41 pharmacists, the suggestions mentioned most often were written or graphic materials and sound amplification devices; others were tablets with styluses, training, quiet rooms for conversations, QR codes linking to sign-language videos, and transparent masks.

Limits

A convenience sample of 130 pharmacists in one country, with no response rate; answers are self-reports. The question on tools groups printed materials with loops and amplifiers, so it does not show how many pharmacies have a loop. Percentages for single questions were read from the article's charts. Published online on 30 November 2025; the final version appeared on 5 May 2026.

Read the original

prospects.wum.edu.pl/index.php/pps/article/view/790

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Cited in

Cite this source

Chodkowska W, Skarżyńska M. Communication between a pharmacist and a patient with hearing loss in a community pharmacy: prospective, non-invasive questionnaire study. Prospects in Pharmaceutical Sciences 24(2):60-66 (Medical University of Warsaw). 30 November 2025. https://prospects.wum.edu.pl/index.php/pps/article/view/790 (accessed 13 October 2026).

The accessed date is when this library last checked the link; use the date you read it. To point readers to this summary instead, link to https://assistivelisteningknowledgebase.org/evidence/chodkowska-2025/

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