Assistive Listening Knowledge Base
  • Advocacy program page (an installer's field check)

Get In the Hearing Loop! Our Impact: Vancouver International Airport

From https://assistivelisteningknowledgebase.org/evidence/chha-2023-yvr-counter-loops/ · record checked 9 October 2026

  • CHHA National (Canadian Hard of Hearing Association)
  • Canadian Hard of Hearing Association

Nonprofit advocacy (Canadian Hard of Hearing Association, in its Get in the Hearing Loop series; the check described was made by Advanced Listening Systems, the company that installed and later restored the loops)

Summary

A hard-of-hearing association's account of counter loops at Vancouver International Airport's information kiosks: installed in 2015, found in 2022 to be largely out of order, and restored the following year with staff training.

Key findings

  • In 2015, Advanced Listening Systems installed one-to-one, above-counter hearing loops at 13 information kiosks throughout Vancouver International Airport.
  • When the same company was asked in 2022 to evaluate their operational status, "many of these systems were not in working order or were physically broken".
  • The following year the loops were restored and redeployed, and the staff of the information desks were taught how the loops work and how the public will use them.
  • Quotes the airport's senior accessibility and inclusion specialist saying the airport is proud to have hearing loop systems at all information counters.

Limits

A short promotional account: it gives no count of how many of the 13 loops failed, no test method or measurements, and no information on how often the loops were used. The check was made by the installer that then did the repair work, and the page closes with the installer's description and web address.

Read the original

oldsite.chha.ca/?p=7490

Link checked . We link to the original and do not host copies.

Cited in

Cite this source

CHHA National (Canadian Hard of Hearing Association). Get In the Hearing Loop! Our Impact: Vancouver International Airport. Canadian Hard of Hearing Association. 16 August 2023. https://oldsite.chha.ca/?p=7490 (accessed 9 October 2026).

The accessed date is when this library last checked the link; use the date you read it. To point readers to this summary instead, link to https://assistivelisteningknowledgebase.org/evidence/chha-2023-yvr-counter-loops/

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