Summary
A theatre group's help article on the Wi-Fi assisted listening system in all its UK venues: what to bring, how to connect and how to prepare the phone.
Key findings
- States that all ATG UK venues offer a Wi-Fi assisted listening system, Sennheiser MobileConnect, which carries a live feed of the performance, and audio description at described performances, to the listener's own phone or tablet, heard through headphones or digital hearing aids anywhere in the auditorium.
- Asks theatregoers to bring a fully charged device with the latest version of the app and their own headphones, warns that the battery "could be fully depleted by the end of the show", and suggests bringing a battery bank.
- Tells listeners to join the system's own Wi-Fi network on arrival (a differently named network at one theatre) and to switch mobile data off, set the phone to silent and use airplane mode, in which the system still works.
Limits
A venue's instructions, with no figures on use, battery drain or reliability. The date is the article's last edit, from the help centre's own data; the article was first created on 10 March 2022. The help centre refused automated page requests, so the text was read through the help centre's public article feed, which serves the same article.
Read the original
help.atgtickets.com/hc/en-gb/articles/4594278746002-Hearing-Assistance-Mobile-Connect-System
Cited in
- What does Wi-Fi streaming need from the venue's network and from listeners' phones?Partly answered
- What works in theatres and cinemas, and what do the rules ask of them?Partly answered
Cite this source
ATG (ATG Tickets help centre). Hearing Assistance: Mobile Connect System. ATG Tickets - United Kingdom. 6 August 2026. https://help.atgtickets.com/hc/en-gb/articles/4594278746002-Hearing-Assistance-Mobile-Connect-System (accessed 9 October 2026).
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