How to join venue Wi-Fi for Mobile Connect on an Apple device

Summary

A theatre group's step-by-step help article on joining its venues' Wi-Fi network on an iPhone or iPad before using the MobileConnect app.

Key findings

• Tells listeners to choose the venue network, named MobileConnect or HearingAssistance, in the phone's Wi-Fi settings.
• Says that once the phone starts connecting, it loads a web page asking the listener to agree to the terms and conditions, and finishes connecting only after they are accepted.
• Points listeners who still cannot connect to Apple's general Wi-Fi troubleshooting page and to the venue's main MobileConnect article.

Limits

Instructions for Apple devices only, with no figures on how often joining fails. The date is the article's last edit, from the help centre's own data; the article was first created on 18 July 2026. The help centre refused automated page requests, so the text was read through the help centre's public article feed, which serves the same article.

Read the original

help.atgtickets.com/hc/en-gb/articles/37340098328466-How-to-join-venue-Wi-Fi-for-Mobile-Connect-on-an-Apple-device

Link checked 9 October 2026. We link to the original and do not host copies.

Cited in

• What does Wi-Fi streaming need from the venue's network and from listeners' phones?Partly answered

Cite this source

The accessed date is when this library last checked the link; use the date you read it. To point readers to this summary instead, link to https://assistivelisteningknowledgebase.org/evidence/atg-2026-mobileconnect-apple-wifi/

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